The CIO Playbook: Brian Glass on Failing Forward & Building Resilient IT Teams

Heartbeat host Mike Sommer,  sits down with Brian Glass, CIO at Transcend Company, to talk about what it really means to lead IT at scale—especially in high-stakes industries like healthcare.

Brian’s journey from early tech curiosity to leadership roles at GM, Volkswagen of America, and Ally Financial is packed with lessons for any CIO navigating disruption, transformation, and the relentless pace of change.

Here’s what we covered: ✅ Why servant leadership still wins

✅ Building adaptable, high-performing IT teams

✅ The real-world role of AI in enterprise environments

✅ Creating a culture that embraces "failing forward"

✅ Aligning IT with evolving business needs

Brian’s insights are both tactical and human—grounded in values, collaboration, and a passion for innovation.